To99 Terms and Conditions — Know before you play.

1 General Information & Introduction

To99 (referred to herein as "we", "the platform", or "to99") is an internationally licensed online gaming platform operating in full legal compliance. These Terms and Conditions apply to all services available through the to99.onl website and its associated mobile applications.

Compliance with to99's Terms and Conditions is mandatory for all users. It is each user's responsibility to read and understand these terms. If any part is unclear, please contact our support team — they are always ready to help.

To99 reserves the right to modify or update these Terms and Conditions at any time. Any changes will be announced on the website along with the effective date. Continued use of the platform after any amendment constitutes acceptance of the revised terms.

2 Account Registration and Eligibility

The following conditions must be met to register an account at to99:

• You must be 18 years of age or older.
• The name, address, date of birth, and contact details provided during registration must be accurate and genuine.
• Each person may operate only one account. Opening multiple accounts is strictly prohibited.
• Your account must be used for personal entertainment purposes only, not for any commercial activity.
• Your account login credentials (username and password) must not be shared with anyone.

To99 reserves the right to decline any registration or request additional information for verification purposes. If the information provided is found to be false or incomplete, the account may be closed at any time and funds may be forfeited.

3 Age Restriction & Verification

To99 is an adults-only gaming platform. No person under the age of 18 is permitted to use this platform. This is a condition of our license and forms part of our responsible gaming policy.

To99 may request proof of identity for age verification at any time. Your account may be restricted until verification is complete. If we become aware that a minor is using to99, we will immediately close the account and initiate a refund of any deposited funds.

4 Deposit, Withdrawal, and Payment Policy

The following rules apply to all payments at to99:

• The minimum deposit amount is BDT 500.
• The minimum withdrawal amount is BDT 1,000.
• KYC verification must be completed before any withdrawal can be processed.
• Payment methods: Mobile Banking, Nagad, Rocket, and other approved methods.
• Withdrawal processing typically takes between 30 minutes and up to 24 hours.
• Withdrawals to third-party accounts are not permitted — funds will only be sent to the account registered with to99.

To99 reserves the right to hold payments or request additional verification if a transaction is flagged as suspicious. All transactions are monitored in accordance with our Anti-Money Laundering (AML) policy.

5 Bonus & Promotional Offers

All bonuses and promotional offers at to99 are subject to the following general terms. Individual offers may also carry their own specific conditions.

• Each bonus offer comes with a wagering requirement (turnover condition) that must be met before any withdrawal can be made.
• The welcome bonus is available to new members once only.
• Bonus funds may not be valid for all games — eligible games will be listed on the offer page.
• Any attempt to gain an unfair advantage through multiple accounts or bonus abuse will result in account termination and forfeiture of all bonuses.
• To99 reserves the right to modify, cancel, or suspend any bonus offer at any time.

In the event of any bonus-related dispute, to99's decision will be considered final. If you have any questions about a bonus, please contact the support team in advance.

6 Prohibited Activities

The following activities are strictly prohibited on the to99 platform:

• Creating or operating an account using false information.
• Creating multiple accounts to claim bonuses or promotional offers.
• Using bots, automated software, or artificial intelligence to gain an unfair advantage in any game.
• Using the platform for money laundering or any illegal financial activity.
• Exploiting technical vulnerabilities or glitches in the platform to gain an unfair advantage.
• Harassing, offensive, or threatening behavior toward other players or staff members.
• Making deposits using stolen payment methods.

7 Account Closure and Suspension

To99 may suspend or permanently close an account without prior notice for any of the following reasons:

• If the Terms & Conditions are violated.
• If false information is provided or evidence of fraud is found.
• If an account has been inactive for an extended period (12 months or more).
• As required by law or directed by a regulatory authority.

Users may also request account closure at any time. If a valid balance remains at the time of closure, it will generally be returned within 7 business days, though this may be extended if an investigation is ongoing.

8 Dispute Resolution

If you have a dispute with to99, please contact our customer service team directly in the first instance. Most issues are resolved within 24–48 hours.

If a matter cannot be resolved through customer service, a formal complaint may be submitted to to99's licensing authority. In any dispute relating to game outcomes, the server log records shall be treated as the definitive evidence.

To99 is committed to resolving all disputes impartially and in accordance with applicable law. We want every player to be treated fairly.

9 Privacy and Data Protection

To99 treats the protection of your personal data as a top priority. For full details on how we collect and use your information, please refer to our Privacy Policy Available on the page.

In short, to99:

• Your data is never sold to third parties.
• Payment information is kept secure through tokenization.
• User data is used solely for service delivery, security, and legal compliance.
• Compliant with international data protection standards (GDPR-aligned policy).

10 Changes to Terms & Their Effect

To99 reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes via a notice on the website and an email to their registered address. Any amendments take effect from the date they are published.

If any part of these Terms and Conditions is found by a court to be unlawful or unenforceable, the remaining provisions will continue in full force. Any delay or failure by to99 to exercise a right under these terms does not constitute a waiver of that right.