Data Protection

To99 Privacy Policy — Your data is safe with us

To99 treats the protection of your personal information as a top priority. Here you can find details on what data we collect, why we collect it, and how we safeguard your privacy.

Last Updated: January 2026
to99 never sells your personal information to third parties. Our privacy policy is built to international GDPR standards, and your rights are fully protected.

The Core Pillars of to99's Privacy Protection

A quick overview of the steps we take to keep your information secure.

SSL Encryption

All your data is protected with 256-bit SSL encryption. No one can access your information while it is in transit.

We Do Not Sell Your Data

To99 will never sell your personal information to advertisers or any third party under any circumstances. Your data belongs to you.

Access Control

Only authorized personnel have limited access to necessary data. All access is logged and audited.

Secure Data Storage

Your information is stored encrypted on internationally certified servers. Regular backups and security audits are conducted.

Right to Correct Your Information

You can view, update, or request deletion of any personal information stored in your profile at any time.

Breach Notification

In the event of a data breach, we will notify affected users directly within 72 hours.

This privacy policy applies to all users of the to99.onl website and related applications. By using the platform, you are agreeing to this policy.

1 Introduction

To99 (to99.onl) is an internationally licensed online gaming platform. We believe privacy is a fundamental right of every user. This privacy policy explains with full transparency what information to99 collects, why it collects it, how it is stored, and what your rights are.

To99's privacy policy is built in accordance with the European GDPR (General Data Protection Regulation) and international data protection standards. We want you to use to99 with complete confidence, knowing your information is protected and respected.

This policy applies to the to99.onl website, mobile app, and all digital services related to to99. If you have any questions, contact our support team directly — we are always ready to help.

2 What Information We Collect

To99 collects only the minimum information necessary to provide its services. Full details are provided in the table below:

Type of Information Example Mandatory?
Identity Information Name, date of birth, national ID number Yes
Contact Information Email address, phone number Yes
Financial Information Payment method (Mobile Banking/Nagad), transaction history Yes
Account Information Username, password (encrypted), gaming history Yes
Technical Information IP address, device type, browser, operating system Automatic
Usage Data Page visits, click patterns, session duration Automatic
Passwords are never stored in plain text — only as strong bcrypt hashes. No to99 employee can ever view your password.

3 How We Collect Information

To99 collects your information through the following methods:

Direct Collection

  • Information you provide in the registration form.
  • Copies of identity documents submitted during KYC verification.
  • Payment details during deposits and withdrawals.
  • Information provided when contacting the support team.

Automatic Collection

  • Browsing behavior collected through cookies and tracking technologies.
  • Log files record IP addresses, access times, and page visit history.
  • Device fingerprint — used to ensure security.

Collection from Third Parties

  • Transaction verification data from payment processors.
  • Required information from AML (Anti-Money Laundering) verification agencies.

4 Purpose of Data Use

To99 uses collected data only for specified purposes. No information is used for unauthorized purposes.

  • Service Delivery: Account management, processing deposits and withdrawals, and ensuring gaming services.
  • Identity Verification: Completing the KYC process and preventing multiple accounts.
  • Security: Detecting fraud, money laundering, and unauthorized access.
  • Customer Support: Troubleshooting and providing support.
  • Legal Obligations: Providing information as required by regulatory authorities.
  • Promotional Communications: Promotional offers and bonus information will only be sent with your consent.
  • Service Improvement: Analyzing usage patterns to improve the to99 experience.
to99 never shares your information with third parties for advertising purposes. To stop receiving promotional emails, contact our support team at any time.

5 Data Sharing Policy

To99 does not sell or rent your personal information. However, limited data may need to be shared in certain circumstances:

  • Payment Processors: Mobile Banking, Nagad, or other payment gateways — used solely to process transactions.
  • KYC & AML Partner: For identity verification and anti-money laundering purposes.
  • Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.
  • Technology Service Providers: Those who assist in operating to99's infrastructure, bound by strict confidentiality agreements.

All third-party partners are contractually bound to uphold to99's privacy standards. They may not use the data they receive for any other purpose.

6 Cookie Policy

To99 uses cookies on its website. Cookies are small text files stored in your browser that help improve website functionality.

Cookie Types

  • Essential Cookies: For login sessions and security — the site cannot function without these.
  • Functional Cookies: To remember your preferences, such as language and layout.
  • Analytics Cookies: Collects site usage statistics for improvement — data is anonymized.

You can control or disable cookies through your browser settings. However, disabling essential cookies will prevent you from logging in to to99.

to99 does not use any cross-site tracking cookies. Our analytics cookies are limited exclusively to the to99.onl domain.

7 Your Rights

Under to99's privacy policy, you have the following rights:

Right of Access

You can find out at any time what information to99 holds about you and what it is being used for.

Right to Rectification

If any stored information is incorrect or incomplete, you can request a correction.

Right to Erasure

Under certain conditions, you may request deletion of your personal data — though some information may need to be retained to meet legal obligations.

Right to Restrict Processing

You may request that the use of your data be restricted in certain circumstances.

Right to Data Portability

You can request an export of your data in a standard machine-readable format.

Right to Object

You may object to promotional communications or certain types of data processing.

To exercise any of these rights, contact the to99 support team. We typically respond within 30 days.

8 Data Retention Period

To99 does not retain your data longer than necessary. Retention periods are outlined below:

  • Active Account Data: For as long as the account remains active.
  • Closed Account Data: Up to 5 years, as required by legal obligations.
  • Transaction Records: Up to 7 years, in accordance with Anti-Money Laundering regulations.
  • Technical Logs: Up to 6 months.
  • Support Conversations: 2 years after resolution.

Once the retention period expires, data is securely deleted or anonymized.

9 Privacy of Minors

To99 is an 18+ platform. We do not knowingly collect personal information from minors.

No one under the age of 18 may register on to99. Any underage account identified will be immediately suspended and all associated data will be permanently deleted.

If you are aware that a minor has opened an account on to99, please notify our support team. We will take prompt action.

10 Policy Changes

To99 may update this privacy policy as needed. For significant changes:

  • A notice will be posted on the website homepage.
  • You will be notified directly at your registered email address.
  • The "Last Updated" date at the top of the page will reflect the change.

Continued use of to99 after any changes to this policy will be considered as your acceptance of the updated terms. We recommend reviewing this page regularly.

If you object to any changes, you may request to close your account. You will always have the opportunity to withdraw any valid balance.

Your Privacy — Our Commitment

What we ensure to protect your personal information at to99.

256-bit
SSL Encryption Protection
0 times
Data Selling Policy
72 hours
Breach Notification Timeline
30 days
Response Time for Exercising Your Rights

Common Questions About the Privacy Policy

Answers to the most frequently asked questions.

No, never. to99 does not sell your personal data to advertisers, data brokers, or any third parties under any circumstances. We only share limited information with partners strictly necessary for service delivery, under binding agreements.

Contact the to99 support team and submit your request. We will respond within 30 days. Identity verification will be required before any data is deleted, and certain information may be retained to meet legal obligations.

KYC documents are retained for up to 5 to 7 years after account closure, in accordance with international AML regulations. This is a legal requirement. During this period, all documents are stored encrypted on secure servers.

Yes, but only with your consent. During registration, you can opt in or opt out of promotional communications. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting support.

Yes. In the event of a data security breach, to99 will notify affected users directly at their registered email address within 72 hours — clearly explaining what happened, what data was affected, and what steps you should take.

Play Safe — Join to99

Play on to99 with full confidence knowing your privacy is completely protected. Welcome to the platform trusted by millions of players across Bangladesh.

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